Q
How to choose a suitable pedestrian gates manufacturer?
Prioritize local or nearby suppliers to facilitate installation and after-sales maintenance. Look closely at quality details like the chassis material (SUS 304 with a thickness of ≥1.5mm), wear-resistant mechanical structures, and a high number of fault-free operations (high-quality systems support ≥5 million times). Be cautious of low-priced products that may use inferior components or falsely state warranty terms. A warranty period of ≥1 year including free service is recommended.
Q
What issues should be noted when installing pedestrian gates?
During installation, the anti-pinch infrared beam must be perfectly aligned, otherwise the gate cannot close normally. Additionally, make sure to reserve fire signal interfaces so that the gate automatically opens and releases the passage in case of a power failure, forming a safe and unobstructed emergency exit.
Q
What should be done if the turnstile does not operate or responds slowly?
This can be caused by abnormal power supply (unstable voltage), motor jamming, or infrared sensor occlusion. To resolve this, verify the stability of the 24V power supply, clean the infrared probe, and manually test whether the motor is physically stuck.
Q
How to handle abnormal noise or jitter during turnstile operation?
These issues typically arise from a lack of oil in the gears, unbalanced spring tension, or loose screws. You can resolve this by applying special grease (such as KLUBER), tightening the barrier rod screws, and adjusting the spring balance.
Q
How does the system prevent tailgating or illegal intrusion?
The turnstile implements an anti-tailgating mechanism that monitors passage trajectory in real time using multiple pairs of infrared light bands (16 to 20 pairs for high-end systems). It triggers an alarm and locks the gate when unauthorized intrusion occurs. Additionally, if the door wing is open and reverse entry is detected, it will close immediately and sound an alarm.
Q
What special features does the facial recognition terminal offer?
The facial recognition terminal supports offline comparison using a built-in database of 50,000 faces, allowing operation when disconnected from the network. Records are cached offline and synchronized automatically once the connection is restored. High-security combination modes such as "face + fingerprint" or "face + card + fingerprint" are also supported.